At prizeph, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a prizeph player in the Philippines.
This Privacy Policy ("Policy") describes how prizeph ("we," "us," or "our") collects, processes, stores, and protects the personal data of individuals ("you," "Player," or "User") who access or use the prizeph platform available at prizeph.net, including all associated games, services, promotions, and account features.
prizeph is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines. By creating a prizeph account or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Policy.
This Policy applies to all personal data collected through the prizeph website, mobile-optimized platform, live chat support, email communications, and any other channel through which you interact with prizeph. It does not apply to third-party websites or services that may be linked from the Platform — those are governed by their own privacy policies.
prizeph collects only the personal data that is necessary to operate the Platform, verify your identity, process your transactions, and comply with applicable regulatory requirements. The categories of personal data we collect are described below.
prizeph collects personal data through the following channels and methods:
prizeph uses your personal data only for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those listed below without first obtaining your consent or as otherwise permitted by applicable law.
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data, login credentials |
| Age and identity verification (KYC) | Identity data, government ID documents, date of birth |
| Processing deposits and withdrawals | Financial data, transaction data, payment provider references |
| Anti-money laundering (AML) compliance | Identity data, financial data, transaction history |
| Fraud detection and prevention | Technical data, usage data, transaction data, IP address |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Responsible gaming monitoring | Usage data, game history, wagering patterns, self-exclusion records |
| Regulatory reporting to PAGCOR | Identity data, financial data, transaction history |
| Platform improvement and analytics | Technical data, usage data, cookie data (anonymized where possible) |
| Marketing and promotional communications | Contact data, usage data (only with your consent) |
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, prizeph processes your personal data on the following legal bases:
prizeph does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
All third parties with whom prizeph shares personal data are required to handle that data in accordance with applicable Philippine data privacy laws and are prohibited from using it for any purpose other than the one for which it was shared.
prizeph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC documents and verification records | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (as required by Philippine AML regulations) |
| Game history and wagering records | 5 years from the date of each transaction |
| Customer support communications | 3 years from the date of the last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and usage logs | 12 months on a rolling basis |
| Self-exclusion records | Permanently, to prevent re-registration during exclusion |
When personal data is no longer required, prizeph will securely delete or anonymize it in accordance with industry-standard data destruction practices. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.
prizeph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes, but is not limited to:
While prizeph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your prizeph Login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
prizeph uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit the prizeph website.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, load balancing | Yes — cannot be disabled |
| Functional | Language preferences, game settings, responsible gaming tool states | Optional |
| Analytics | Page view tracking, feature usage analysis, platform performance monitoring | Optional (consent required) |
| Marketing | Promotional content personalization, campaign attribution | Optional (consent required) |
You can manage your cookie preferences through the prizeph cookie settings panel, accessible from the footer of the Platform. You may also configure your browser to block or delete cookies, though doing so may affect the functionality of certain prizeph features. Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by prizeph. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
The prizeph platform is strictly intended for adults aged 21 years and above. prizeph does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement of 21 years is enforced through our KYC verification process, which requires all players to submit valid government-issued identification confirming their date of birth before their account is activated.
If prizeph becomes aware that personal data has been collected from an individual under the age of 21, we will immediately close the associated account, delete the personal data in question, and return any deposited funds to the original payment source. If you believe that a minor has registered a prizeph account, please contact our Data Protection Officer immediately using the details in Section 14.
Some of prizeph's technology partners, cloud infrastructure providers, and game studios may be located outside the Philippines. Where personal data is transferred to a country outside the Philippines, prizeph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been assessed as providing an adequate level of data protection. prizeph will not transfer your personal data to a jurisdiction that does not provide adequate protection without first implementing appropriate safeguards and, where required, obtaining your consent.
prizeph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, prizeph will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the prizeph platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. We encourage you to review this Policy periodically to stay informed about how prizeph protects your personal data.
prizeph has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.
You may reach the prizeph Data Protection Officer by email at: [email protected]
For general account support, our Filipino support team is available 24 hours a day, 7 days a week via live chat on the Platform. You may also contact general support by email at: [email protected]
Beyond the legal language, here is what our Privacy Policy means for you as a prizeph player in the Philippines.
prizeph does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used only to operate your account, process payments, and comply with Philippine regulations — nothing more.
All data transmitted between your device and prizeph is protected by SSL/TLS encryption. Sensitive data stored in our systems uses AES-256 encryption — the same standard used by major Philippine banks like BPI, BDO, and Metrobank.
prizeph fully complies with the Data Privacy Act of 2012 (Republic Act No. 10173). We have appointed a Data Protection Officer, maintain a data processing register, and follow NPC guidelines for breach notification and data subject rights.
You can access, correct, or request deletion of your personal data at any time. You can also withdraw consent for marketing communications through your account settings. prizeph will respond to all data requests within 30 calendar days.
prizeph only sends promotional emails and SMS messages if you have explicitly opted in. You can unsubscribe from all marketing communications at any time through your prizeph account notification settings or by contacting our support team.
prizeph does not keep your data indefinitely. We follow defined retention schedules — most account data is deleted within 5 years of account closure, while financial records are kept for 10 years as required by Philippine AML law.
Now that you know exactly how prizeph handles your personal data, sign in to your account and enjoy over 800 games — live casino, slots, bingo, and more. All in Philippine Peso, all on a platform that takes your privacy seriously.